Refunds and cancelling
You can stop ShowHero whenever you like, in a few taps, with no fee.
Cancelling
- In ShowHero, open Settings, then Account.
- Under Billing, press Card, receipts or cancel.
- Choose Cancel. That's it.
You keep using ShowHero until the end of the month you've paid for, and you won't be charged again. Your items are kept until then, and photos are still deleted 48 hours after they're taken.
To remove everything straight away, delete your account instead (Settings, Account, Delete my account). That also cancels your plan.
Refunds
- Plans are paid a month at a time. Cancelling stops the next payment. We don't usually refund part of a month you've already started.
- If you were charged by mistake (for example twice), we'll refund it in full.
- If ShowHero had a serious problem we couldn't fix in reasonable time, tell us. We'll make it right, which may be a refund.
- Moving down from Lister to Printer gives you credit for the unused part of the month, taken off your next bill.
Your consumer rights. Our services come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure, you're entitled to cancel and get a refund for the unused part, or compensation for the drop in value. For a failure that isn't major, you're entitled to have it fixed in reasonable time, and if that doesn't happen, to cancel and get a refund for the unused part. Nothing on this page limits those rights.
Asking for a refund
Use Report a problem in ShowHero, or reply to any email from us, with the email on your account and what happened. We'll answer within 5 business days. Refunds go back to the card you paid with, and usually show up within 5 to 10 business days.